The Canine Community

Privacy & Cookies

The following statement explains our policy regarding the personal information we collect about you.

  1. Statement of intent
  2. Information on visitors
  3. What is a cookie?
  4. Submitting personal information
  5. Access to your personal information
  6. Users 16 and under
  7. Data collection by Conversion Tracking

01. Statement of intent

This privacy policy sets out how Sure Communications (sur.co.uk) Ltd. and Philip John Taylor, the owners and providers of the website The Canine Community, uses and protects any information that you give through thecaninecommunity.com when you use this website.

The Canine Community is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Canine Community may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30th January 2017.

What we collect

We may collect the following information:

  • name and job title
  • business name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to your event or service
  • information relating to your business

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will act in accordance with current legislation and aim to meet current Internet best practice.

02. Information on visitors

During the course of any visit to our site, the pages you see, along with something called a cookie, are downloaded to your computer (see point 3 for more on this). Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. For example: if on a previous visit you went to, say, the education pages, then we might find this out from your cookie and highlight educational information on a second visit.

03. What is a Cookie?

When you enter our site your computer will automatically be issued with a Cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all Cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

NB: Even if you haven’t set your computer to reject Cookies you can still browse our site anonymously until such time as you register for our services.

04. Use and storage of your personal information

When you supply any personal information to us (e.g. for competitions, services or membership) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else. In general, any information you provide to us will only be used by us and by our service providers. It will never be supplied to anyone externally without first obtaining your consent, unless we are obliged or permitted by law to disclose it. Also, if you post or send offensive or inappropriate content anywhere on or to us and then we consider such behaviour to be serious and/or repeated, we can use whatever information that is available to it about you to stop such behaviour. This may include informing relevant third parties such as your employer, school or e-mail provider about the content and your behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of membership you no longer wish to continue your registration as a member. For safety reasons, however, we may store messaging transcript data (including message content, member names, times and dates) arising from the use of our services for a period of six months. Where personal information is held for people who are not yet registered but have taken part in other services (eg competitions), that information will be held only as long as necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

If you are notified on our site that your information may be used to allow us to contact you for “service administration purposes”, this means that we may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

05. Access to your personal information

You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.

06. Users 16 and under

If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to our website. Users without this consent are not allowed to provide us with personal information.

7. Data collection by Conversion Tracking (Data collection by Conversion Tracking)

Our site(s) use a cookie to measure advertising performance for advertisers who have opted in to conversion tracking on Google and its AdSense partners websites.The conversion tracking cookie is set when a user clicks on an ad delivered by Google where the advertiser has opted in to tracking. These cookies expire within 30 days and are not personally identifiable. If this cookie has not yet expired when the user visits certain pages of the advertiser’s website, Google and the advertiser will be able to tell that the user clicked the ad and proceeded to that page. Each advertiser gets a different cookie, so no cookie can be tracked across advertiser websites.

  • How we use the conversion cookie informationWe use the information collected by the conversion cookie to provide aggregate conversion stats to advertisers who have opted in to conversion tracking. Advertisers are able to see the total number of users who have clicked on their ad and proceeded to a page tagged with a conversion tracking tag, but they do not have access to personally identifying information.
  • How to opt out of the conversion cookie. If you want to disable conversion tracking cookies, you can set your browser to block cookies from the googleadservices.com domain.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Canine Community, 26 Ashfield Road, Midhurst, West Sussex, GU29 9JS.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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